Booking terms: HandymanNinja.ca
Last updated: November 9, 2026
Handyman Ninja is a business name of 1001788959 Ontario Incorporated (“Handyman Ninja”, “we”, “us”), operating as Handyman Ninja. These terms cover estimates, online and phone bookings with a deposit, and in-person bookings. A full written agreement is still emailed when you book. Written agreements list our legal name, phone, email, and mailing address.
1. Estimates
After you send photos and details, we send a fixed-price estimate. That is the price for the work we agreed on in the estimate. Estimates are valid for 14 days. Opening an email is not acceptance — you accept explicitly on your estimate page (or in writing for in-person bookings). If the job changes after that, see section 4.
2. Bookings and the $50 deposit
Online and phone bookings take a $50 deposit, credited to your final bill. Online, you pick a 2-hour arrival window on your estimate page and pay the deposit there to confirm. By phone, you can pay the deposit by e-Transfer or card over the phone. We don’t take cash for the deposit. Jobs booked in person at your home take no deposit (see section 3).
Cancellation and the $50 deposit (online and phone bookings)
- Grace: Cancel within 1 hour of booking and get your full $50 back. That 1-hour window ends sooner if 10 PM the night before your visit comes first — then the grace ends at 10 PM.
- Advance notice: Cancel at least 24 hours before your arrival window for a full $50 refund.
- Less than 24 hours / no-show: We’ll offer one free reschedule (no time limit). Use the Need to reschedule? button on your booking to pick a new time online. Can’t make it work online? Call or text (647) 853-0162. Your $50 deposit carries over to the new booking. We keep the $50 only if you cancel late (or no-show) and don’t take that free reschedule. The $50 is a deposit toward the cost of holding your slot, not a fine.
- If we cancel or need to change your visit: you choose a full refund or a free reschedule.
Refunds of amounts we’re required to return are processed promptly (and within any time the law requires). This clause does not take away rights you have under Ontario’s Consumer Protection Act, 2002.
3. In-person (in-home) bookings
In-person (in-home) bookings take no deposit. You pay when the work is done. Online booking is never required — you can call (647) 853-0162.
You can cancel or reschedule an in-person booking anytime, at no charge. It’s up to you. Call or text (647) 853-0162.
For in-person agreements we use a written agreement with Ontario’s required 10-day cancellation statement. Customer short line: “No deposit for in-person bookings — you pay when the work is done. You can cancel or reschedule anytime at no charge. You can also cancel this agreement within 10 days of getting your copy, as Ontario law allows.”
4. If the job changes
Sometimes a job turns out bigger than the estimate, or we find a hidden problem (for example rot or damaged parts). If that happens, we stop and ask you first before doing more work or charging more.
We will never charge more than 10% over the estimate without your OK. That matches Ontario’s Consumer Protection Act, 2002. Your fixed-price estimate still stands for the work we agreed on, until you approve a change.
5. Coupons and Spend & save
Spend & save: Book $500 or more of labour for one visit at one address and save 10% on labour, up to $150. Materials never count and are never discounted. The visit can’t go below our $200 minimum. Your estimate shows Spend & save as its own line.
Win $10 game coupon:
- $10 off, won by beating the Fix the Squeaky Door game on our site.
- No purchase is needed to play.
- One active coupon per phone at a time. After you use it on a job, or it expires, you can play again.
- One coupon per job.
- It works together with Spend & save.
- Coupons can’t be transferred. The booking phone must match the winning phone.
- Use it within 30 days.
- Your job must still meet our minimum (visit and area minimums) after the $10 comes off.
6. Paying at the end
When the work is done, you pay the balance. Any $50 deposit you paid is credited to that final bill.
How you can pay: card (Visa, Mastercard, or American Express), Apple Pay, Google Pay, e-Transfer, or cash.
7. Our guarantee
We stand behind our workmanship for 1 year. If our work fails within 1 year because of how we did it, we come back and fix it at no charge.
This guarantee covers our work only. It does not cover:
- parts or products you supplied,
- normal wear,
- damage by someone else after we finished, or
- existing problems we pointed out before we started.
Maker warranties on parts stay with the maker. See also section 8.
8. Parts you buy
We stand behind our work. We do not stand behind parts or products you buy yourself. Maker warranties on those parts stay with the maker.
9. Texts
We only text you if you ask — for example to send a coupon code or booking updates. Every text includes our name and “Reply STOP to opt out.”
10. Tax (HST)
We add Ontario HST (13%) to labour and materials. Your estimate and receipt show the tax as a separate line. HST # 744095373RT0001.
11. Contact and business details
Legal name: 1001788959 Ontario Incorporated, operating as Handyman Ninja.
Questions about a booking: call (647) 853-0162 or email quotes@handymanninja.ca.
Mailing address: available on request. Call or email us and we’ll send it.
12. Governing law
These terms follow the laws of Ontario. Nothing in these terms takes away rights you have under Ontario’s Consumer Protection Act, 2002.